Terms and Conditions

These Terms & Conditions of business are issued by Shrewsbury Remapping Services forming a contract between the (“Client”) and Shrewsbury Remapping Services (“Contractor/Supplier”), created with effect from today (the “Agreement”). Any term not otherwise defined herein shall have the meaning specified in this.
Agreement. In the event of any conflict or inconsistency between the terms of this contract and verbal discussion with the client, this Agreement shall govern and take precedence.
Shrewsbury Remapping Services is a trading name of Shrewsbury Remapping Services Limited. A private limited company, who has taken the relevant corporate and commercial liability and protection insurances respectively.
None of the terms and conditions of the contract deride or conflict with UK Consumer Rights Legislation.
The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation – the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving clients clearer shopping rights.
Further information on this can be obtained on the Government website: Consumer rights – GOV.UK (www.gov.uk)
Shrewsbury Remapping Services shall provide the Services and Deliverable(s) requested by the client from the following options: all of which are bound by our ’Customer Care & Commitment’ to service quality.
We confirm our commitment to ensure all clients are happy with the customer service we provide to them and our specialist technical services for their vehicles. These terms and conditions provide mutual protection for Shrewsbury Remapping Services and its clients.
All vehicles presented for remapping will be deemed fit upon presentation and it is not the responsibility of Shrewsbury Remapping Services to prove so it is the responsibility of the customer to ensure that the vehicle is up to date in respect of servicing and timing belt schedules. Any unforeseen damage that may occur during or after the process is not covered or guaranteed by Shrewsbury Remapping Services.
Shrewsbury Remapping Services will advise the customer of any faults that become apparent during or after the remapping process if the remap needs removing this will be done immediately with the client’s approval. We will not accept any liability after the date the remapping process was carried out. The installation of any product including but not limited to remapping may or may not void the car’s factory warranty, and it is the responsibility of customers to check this with their vehicle manufacturer.
It is the customer’s responsibility to notify their insurers of any modifications. If you have carried out any modifications to your vehicle and your vehicle subsequently develops a fault, we will not accept liability for any of those parts before, during or after any remapping process.
It is important to remember that vehicle components can fail when standard at any time when remapped. Remapping will often show up weak points in your setup as you are now asking it to work harder than it used to. You must look after the engine, regular servicing with good oil & parts, good quality fuel and mechanical sympathy all help keep your engine running well, if your car needs mechanical attention, get this work done before considering a remap.
General faults and damage caused to your vehicle because of poor maintenance, weak/faulty parts are not covered by this indemnity. If your vehicle breaks down after the remap is installed – and as a proven result of this – we and the remap writer will not accept any legal or financial responsibility for this. This would come down to the maintenance of the vehicle which the owner is wholly responsible for.
The remap settings that we install never change, so when we complete our servicing of your vehicle it will continue to perform at the capacity it did on arrival or show improvements from our work. Once remapped, we are confident the services provided, based on the optimal remap settings that are the most suitable for your vehicle, should produce noticeable benefits. Following our work, if an issue arises with your vehicle, it will most likely be due to a mechanical fault, not a fault with the remap itself.
Once the mechanical fault is fixed your vehicle should revert to its optimum performance.
Client Responsibilities:
The Client Must:
Accept all power/torque gains from your ECU remap are approximate, as are the actual figures of your engine’s quoted power and torque figures from your car.
Accept the fuel efficiency of your vehicle after a remap depends on several factors including but not limited to the outside temperature, driving style, tyre pressures, and regular and correct service maintenance of your
Accept Shrewsbury Remapping Services are not liable for costs associated to fix either determined or pending faults found relating to your vehicle during its diagnostic check either before or after you have your vehicle remapped.

VR reads known as virtual reads are used when the ECU does not contain your map, we download the VR (virtual read) from a server then map that so we will not be able to read any data on the file, for example any deletes like EGR,DPF etc, nor can we see if it has been mapped before, if we map this fresh clean file and you require another booking to remap it due to you not disclosing any of the above then we make a charge of £100 for another booking.
We may ask you to have your vehicle diagnosed by a third-party mechanic to independently verify any issues and if this is the case, these additional fees will not be covered by us.
Accept it is your responsibility to inform your insurance company of your car’s ECU remap.
Use of photos for advertising and social media: 
Please note we may take a photo or video of your vehicle and use it in advertising. If you do not want us to do this or are only happy to proceed, please advise us.
We will not be responsible for any issues caused by sharing work which we provide to clients, which assists in our marketing and PR activities.

We use CCTV inside our premises, inside all our vans and outside of our vans, we also screen capture any work done on the laptops or diagnostic equipment, this covers us in the event of any false claims regarding damage, what has been spoken or any diagnostic reports.

Privacy Policy

Shrewsbury Remapping Services offers an ECU Remapping Service that allows Vehicle owners to obtain quotes for their Engine Tuning requirements and ECU Mapping.
Collecting and Using Personal Information Data Protection 
When you visit and navigate our sites and when you communicate with us via our sites, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our site will be used solely for the purpose stated on the page where it is collected. (In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an email or, where you have established personal profiles with us, by updating your profile online.
Please refer to the specific pages where data is collected for more information.) Shrewsbury Remapping Services will not sell, license, transmit or disclose this information outside of Shrewsbury Remapping Services   and its affiliated companies unless (a) expressly authorised by you, (b) necessary to enable Shrewsbury Remapping Services   contractors or agents to perform certain functions for us, or (c) required or permitted by law.
In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided. By “personal information,” we mean data that is unique to an individual, such as a name, address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.
Monitoring, Feedback, Ratings, Reviews and Testimonials
We collect Customer Reviews from consumers regarding the conduct and performance of Shrewsbury Remapping Services   who have completed work for them, electronically by emailing a form containing predetermined questions and space for any additional comments. In addition to this we monitor Our Technicians to ensure compliance with our Codes of Practice and welcome general feedback and testimonials. Consumers (i.e. customers) and member’s comments and testimonials regarding our service and system are also welcomed. When you provide such feedback, you consent to our use, publication and/or distribution of such feedback at no compensation to you.
Security
Shrewsbury Remapping Services protects information both online and off-line. The transmission of information, including any payment information, is encrypted and protected using Secure Sockets Layer (SSL). Stored customer information is kept in a secure environment where access is restricted to employees who need the information to perform a specific job (for example billing administration or the development team). Employees are required to use password-protected screensavers and keep their computers up-to-date.
Business Transitions
In the event this Website is sold or merged with another business at any time in the future users’ personal details will, in No instances, be disclosed to our advisers and any prospective purchasers and their advisers and will not be part of the assets transferred to the new owners of the business.
Use of Personal Information
We may use the information we collect through our websites for a range of reasons, including:
To respond to your online inquiries and requests, and to provide you with information and access to resources or services that you have requested from us.
To contact you via email to ask for a review about our service if you have work carried out as a result of a introduction to a service offered on this website.
To manage our websites and system administration and security.
To improve the navigation and content of our websites.
To identify any server problems or other IT or network issues.
To compile aggregated statistics about site usage and to better understand the preferences of our Visitors.
To carry out research and development to improve our products and services.
To customize content and layout of the Websites.
Other Data Protection Rights
You have the following data protection rights:
To access, correct, update, or request deletion of your Personal Information Shrewsbury Remapping Services reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You may contact us directly at any time about accessing, correcting, updating, or deleting your Personal Information, or altering your data or marketing preferences by emailing us.
In addition, if you are a resident of the EEA, you can object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information. Again, you can exercise these rights by emailing us.
Similarly, if we have collected and processed your Personal Information with your consent, then you can withdraw your consent at any time.
You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.
Amendments to this Privacy Policy
Shrewsbury Remapping Services   reserves the right to amend this privacy policy at any time. Any amendment will be made by posting the changes to the website. Customers must check the website periodically to be aware of any changes to the privacy statement.

Refund Policy

We will only give refunds subject to the following conditions being met.
It is Shrewsbury Remapping Services aim to give 100% customer satisfaction however we appreciate that there are times when for whatever reason this is not always possible. If you are not happy within 14 days from the date of the remap process having been completed, we will remove the tuned file from your vehicle, replace it with its original stock file and refund you 75% of your money back. This does not apply to vehicles that have had the ECU removed for remapping, a vehicle delete function process carried out or any other modifications. If you return your vehicle to us after the 14-day period up to 30 days, there will be a charge to return the vehicle to stock that being 50% of the cost of the original work. This does not apply to vehicles that have the DPF delete process carried out or any other modifications. No refunds will be given after the 30-day period. Opting to take this option does not affect your consumer rights. To secure the booking we ask for a non-refundable deposit. This covers our travel, all diagnostic work or failure to be able to remap the vehicle under certain circumstances.
If for any reason whatsoever your vehicle has not accepted our map and any

issues arise from our work, you will be entitled to 100% of your money back.

DPF/AdBlue Removal

The removal/gutting of a DPF or AdBlue is NOT illegal.

Using a vehicle on a public highway is NOT legal, you are confirming you will not use the vehicle on a public highway.

The price you have been quoted includes gutting the DPF and remapping it.

It does NOT include any parts needed that may break under pressure whilst the procedure is carried out.